We are proud to offer our customers 15 Day Money Back Guarantee on items purchased directly from our online store. If you purchase a product but want to return it when you receive it, you have 15 days to arrange a return with us. Please read carefully our returns policy below.
Return Policy
Within 15 days of receipt, you may be eligible to return your product for a refund given your item is unused and unopened and in the original packaging as received without any tampering.
Items returned must include all relevant documents (eg. warranty certificates, user manuals and any extra attachments), tags and accessories.
Any returns found to be opened, used or have signs of damage will immediately void the refund/exchange.
Our return policy does not cover change of mind or compatibility issues (if product has been opened). Please carefully check to make sure your device will be compatible with our chargers and accessories.
If you have already opened and used your item, our team may in some special conditions approve a refund however we will charge a restocking fee of 25% of the RRP.
If you have product related issues such as product faults and warranty issues, please refer to our product warranty policy.
If you feel like your return meets all the conditions above, please follow the process below and fill out the form to start your return:
Email info@eigensystems.com with a copy of your purchase receipt and contact details.
One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 15-day money back guarantee.
After Approval:
Once we have approved the 15-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. The return shipping costs will need to be covered by the customer and is non-refundable. Your refund will be processed and applied to your original payment method and may take 1-2 weeks to show up on your statement depending on your financial institution.
We recommend using a shipping service with tracking details or purchasing shipping insurance as we can't guarantee we will receive your returned item and cannot refund packages that are not delivered to us.
